We stock most of our products, and products in stock are shipped on the first coming workday after we have received payment. When paying by bank transfer, the goods are sent when the payment has been registered. The full amount must be paid.
The normal delivery time is 3-4 working days on stock products – unless otherwise stated at the shop.
FleXtents cooperates with several well-established carriers who are in charge of delivering the goods to our customers. You will receive a message about the time of delivery from the relevant carrier. Sometimes minor deviations will occur due to circumstances beyond our control. This is the reason that we cannot always guarantee a specific time of delivery in advance for every single order.
Track and Trace
Do you want to trace your order? Please use the Track and Trace number you have received from the carrier or contact the carriers Customer Service directly. You will find all the information in the message you receive when FleXtents dispatch the order from our stock.
We offer Express delivery from day to day with an exact time of delivery. Call for a specific offer.
Delivery and cost
All the prices in the shop are excl. shipping fees!
For prices in general, we have reservations for possible price changes which are beyond FleXtents influence – such as price increase for materials, new price and tax legislation, postage and shipping increase and of course reservations for spelling mistakes and technical errors.
All orders will be added shipping fees by weight and size and place of delivery. The shipping fee is shown during your ordering. Do you wish to see your specific shipping cost? Please place the relevant product in the shopping cart. Press ‘BUY NOW’, enter your postal code, and press ‘Calculate your shipping fee’.
NB! We do not have knowledge about local fees and taxes that may be added to our price!
Delivery to the nearest kerbside
One of the carriers we cooperate with will deliver your order to the nearest kerbside. We cannot guarantee you that your order is delivered by a specific carrier. As a rule, we do not leave your order at your address if you are not at home to sign for it. The carrier will normally leave a note with a number to call for you to arrange an alternative delivery date. If you have arranged with the carrier to leave your order at your place without you being there to sign for it, the delivery will be at your own risk.
Please note that in case of damaged packaging, we ask you to accept receipt, make a note on the letter of transport and then fill out a Claim Form on www.flextents.com. We will then handle the claim and get back to you within 24 hours on working days.
When receiving goods from FleXtents, we kindly ask you to check the entire shipment for missing or defective parts. Damaged or missing parts must be claimed within 14 days.