Welcome to the FleXtents FAQ – the most frequently asked questions about everything from marquees and lighting to delivery and returns. Here, you will find an answer to almost any question you may have so you can get an answer quick promptly and easily – even outside the opening hours of FleXtents. If contrary to your expectations you do not find the answer you were looking for, the FleXtents Experts are always ready to help you during opening hours.
How do I contact FleXtents?
You have several options for contacting FleXtents. You can telephone us at +44(0)870 820 0008 or +44(0)20 8099 7570 during opening hours, which is Monday - Friday 7:30:00 - 4:00:00 . You can also send us a mail at email@example.com or by Skype at ’FleXtents’. During opening hours, our Experts are available on the Chat and can answer your questions about products, freight and more.
What are the opening hours at FleXtents?
FleXtents is an e-shop, which means you can shop 24/7 365 days a year – exactly when it suits you. Do you want to speak to one of our professional sale advisors? Please call us at +44(0)870 820 0008 or +44(0)20 8099 7570 Monday - Friday 7:30:00 - 4:00:00 . We are ready to answer any questions and offer advice before, during or after a purchase. At the shop, you can also have an Expert call you. If you do so, one of our advisors will contact you as soon as he or she is available – within opening hours.
Can I talk to an expert?
One of the reasons numerous people choose to buy their marquee, storage tent or shelter at FleXtents is, without doubt, the fact that at FleXtents, you can always speak with experts, who can answer questions and give advice about materials, durability, payment and delivery. www.flextents.com is present all over Europe, and no matter where you are located, you can get help by phone, mail, Skype or Chat. You can always get advice and guidance before, during and after a purchase at FleXtents.
What do I do in case of missing parts and deficiencies?
FleXtents ships thousands of deliveries every single day so occasionally mistakes unfortunately occur. In those cases, we have an easy and straightforward procedure, which you can read more about here. Have you not received your order or did you receive the wrong goods or are one or more items broken on arrival? We have a standard procedure, which makes it easy and simple to correct the mistake. If you follow our instructions on how to report a mistake, we are usually able to process all claims within 24 hours except on Sundays and Public Holidays.Claims
What are the opening hours at FleXtents?
www.flextents.com is a 100% internet business and as such is open 24 hours every day and all year round. It may happen that due to technical maintenance or failure beyond our control, we have to shut down briefly. It is only possible to make a purchase while the shop is up and running.
Who can shop at www.flextents.com?
As a rule, everybody can shop at www.flextents.com. The only conditions are that you are 18 years old and have a valid payment card, which we accept. You can see the different options under Payment. Are you under 18? You can buy goods if you have the approval of your guardian and in general have the legal right to make the purchase.
Order and payment
www.flextents.com is open 24 hours a day. Exceptions may occur if we need to shut down temporarily to perform updates or maintenance.
In order for you to shop on www.flextents.com, you must be 18 years of age and have a legal right to make a purchase.
To purchase, simply select the products you want to buy and put them in the "shopping cart". You can at all times check the content of the cart and price of the products during Checkout.
You will be required to enter your name, address, country, email, and telephone number. Freight costs will be calculated and stated at Checkout after you have entered your destination.
Once you have accepted the final order, you will receive an order confirmation on the stated mail address. Within 24 hours (on working days), you will receive a pro forma invoice with a 9-digit invoice number. The invoice will also contain land of origin, custom codes, and bank information. Make sure to keep your order confirmation and invoice in case you need it as later reference.
You now make the bank transfer on the total amount incl. cost of freight. Please note that your order is not reserved until we have received your payment in full. The amount of a single order excl. cost of freight must be minimum $ 1.000 USD. Upon receipt of the amount, we process the order and dispatch your order. You will receive shipping documents, information of carrier/shipping company as well as your final invoice.
Order and delivery process:
- Select items on www.flextents.com
- Enter name, address etc.
- Press Accept & Buy
- You will receive order confirmation by e-mail
- Within 24 hours (on working days) you will receive pro forma invoice
- You pay total amount via bank transfer
- When we have received the payment we release your order
- We send you shipping documents together with your final invoice
- 1-2 weeks after departure the shipping company informs you of est. delivery time
- Your goods are delivered at your destination
- Your local agent will handle local tax, duties, and further transport.
Can I see my Shopping Cart while shopping?
At www.flextents.com, the Shopping Cart is always visible on the right-hand side as soon as you have placed an item in it. You can continuously calculate and see freight for the products you have placed in the Shopping Cart before you move on to the Checkout. All you have to do is enter your postal code and the shop will provide the exact shipping fee for you. Furthermore, you can add or remove items all the time before checking out.
Can I check the shipping fee before buying?
Do you want to know the shipping fee for one or more items? Place the item(s) in question in the Shopping Cart. Click on “Buy Now” and then on “To Checkout” and then on “Calculate your shipping fee”. The shipping fee is calculated in accordance with weight and size.
Do I receive a confirmation after a purchase?
After a purchase at FleXtents, you automatically receive an order confirmation at the mail address you have stated. Here, you can see which items you have purchased, the total price and estimated time of delivery. Due to our cooperation with different carriers, we cannot give you the exact time of delivery. As soon as a shipment leaves our stock, you receive a message from the carrier and a Trace & Tracking number, so you can trace the delivery. Normally, it takes 6-82 working days to deliver an item unless otherwise stated at the shop and provided the item is in stock. Furthermore, the exact time of delivery will be stated in the message you receive when the item is dispatched. If you want to know more about the time of delivery for your order, you can use the tracking number or contact the carrier in question before you contact FleXtents, as we do not have the option to trace the order once the carrier has taken over the delivery.
Does FleXtents have a showroom?
FleXtents is a 100% internet based company, and therefore we do not have a showroom or a physical shop. We, on the other hand, make an effort to present our products thoroughly and clearly with photos and text by the various products at the shop. Here, you can see the measurement and weight as well as read a descriptive text about usage etc. Furthermore, a number of experts are ready to answer your questions about materials, freight, durability, usage and much more.
Is it possible to have custom made tents and tarpaulins made at FleXtents?
FleXtents does not offer custom made tents and tarpaulins. Nevertheless, we do offer full digital print on our FleXtents, where you can have everything from a single logo to full digital print including both photos and text covering the entire tent. In that way, you can create your very own and unique marquee or folding gazebo. Read more about our FleXtents here. Contact FleXtents Customer Service if you want to know more.
Please note - our CombiTents are the most flexible solution on the market, because you get many marquees in one so you always have a marquee, which will fit all events regardless of how many guests you want to invite.
Can I see whether a product is on stock?
When entering a single product at www.flextents.com, you can see a whole range of information about the product, including if it is on stock. Status of stock is shown with a green or red square. Normally, this square will be green, but if the product is not in stock, the square will be red. You are always welcome to contact FleXtents and request for information about when a product is expected back in stock.
When do I receive my order?
Normally, we are able to deliver 6-82 working days after payment has been received, provided the product is in stock. Do you have questions regarding your delivery? We recommend that you contact the carrier in charge of the delivery. You always receive a confirmation from FleXtents about the carrier, when we have dispatched the order from our stock.
Can I rent a marquee at FleXtents?
FleXtentsis selling marquees and does not offer rental. On the other hand, we often sell marquees to professional rental companies so we do have marquees in a professional quality – but only for sale! If you are going to host more than one party, it will often be a good idea to invest in your own marquee. Very often, the price of renting a marquee is very close to the price you have to pay for your very own marquee. It means that when you use your marquee more than one time, you can save money on rental every time you host a party or event of any kind. FleXtents also have tables, chairs, lighting and much more for your party.
Bank transfer - you can pay via home banking or via your bank into our account. Please note that you must transfer the total amount incl. cost of freight in order for us to process the order. Upon receipt of the full amount from you, we pack your shipment and release it to the shipping company.
What is Best Price Guarantee?
At FleXtents, we work hard in order to offer the best price on our products. We offer our customers Best Price Guarantee on selected products in the shop. Have you found a product somewhere else at a lower price than ours? If so, we will sell you the product at this price. You can also have the difference reimbursed if you already have purchased the product at FleXtents. Please note you have to meet the requirements listed below in order to make use of the Best Price Guarantee.
- The product must be 100% identical - same size, same quality and m2 weight on cover as well as frame specifications concerning materials, weight, surface processing, measurements and dimensions.
- The product must be in stock and priced accurately.
- Best Price Guarantee applies to product price only. It does NOT apply to shipping charges, gift with purchase, services, financing, bundling of items, free items and pricing errors.
- Best Price Guarantee does NOT apply to bids made on online auctions such as eBay.
- Best Price Guarantee is valid within a 10-day period after the purchase.
- Best Price Guarantee is valid only within the same country of purchase.
- You need to provide the eligible documentation for the better offer.
Estimated delivery time is stated in the Checkout after entering your destination. Upon receiving your full payment for the order including the cost of freight, we dispatch your shipment. Your order will be sent 'Cost and Freight - CFR' – meaning that we, the seller, arrange for the carriage of goods to be sent by sea to a port of destination and provide you, the buyer, with the documents necessary to obtain the goods from the carrier. Under CFR, we the seller do not have to procure marine insurance against the risk of loss or damage to the goods during transit.
You will receive shipping information from the relevant carrier or transport company stating a more precise time of delivery based on their logistics. Please note that all questions concerning delivery must be directed to the carrier, as FleXtents will not hold the relevant information in order to help you.
Your shipment will be sent CFR to a port specified by you at Checkout. In short, FleXtents arranges for the carrier of goods to deliver your shipment to port and provide you, the buyer, with the documents necessary to obtain the goods from the carrier. Please note that local tax, duties, and handling are not included in the stated price!
On your invoice, you will find land of origin and custom codes used for calculating local tax, duties etc.
We have the vast majority of our products in stock. Products in stock are shipped the following working day after we have received your full payment i.e. price of products and cost of freight.
Prices in the shop are always displayed without cost of freight. The freight costs are calculated based on weight and volume of the total order. You can see the cost of freight in Checkout after entering your destination.
Missing parts and damages
When shopping at www.flextents.com, you do not have the right to return purchased products. Upon receipt of your order, we ask you to go through the items and check for missing and/or damaged parts. In case of claims, you have to contact us within 2 weeks for obtaining your right for substitute parts/products. Please note you have to fill out our Claims Form for us to process the claim. Please find the Claim Form on the front page of www.flextents.com.
Warranty and claims
Please note: Claims for damaged or missing parts must be claimed within 14 days.
If you have a warranty claim or a claim involving a defective product or missing part or lack of delivery, we kindly ask you to fill out our claim form. The claim form must be filled out before we can start handling your claim. Click here to open claim form. If you have a claim, you can also contact our customer service department first for further instructions on tel. no. +44(0)870 820 0008 or +44(0)20 8099 7570
Please note you are required to send pictures documenting damaged parts.
When you receive your order, you should always go through the entire shipment to check if there are missing or damaged parts. FleXtents will only cover the costs of one shipment to replace any missing or damaged parts. Therefore, you should make sure that you check everything before contacting our warranty department.
Depending on the specific situation and if the claim is justified, the FleXtents warranty will cover either repair of the product, exchange to a new product, a money refund or price reduction.
How do I get easy access to information about FleXtents’s products?
FleXtents has several thousand products, and that is many products to keep track of. We constantly work to create a dynamic shop with relevant products, and at the same time; we work hard to describe the many high-quality products comprehensively – in an instructive text as well as a product section with technical specifications such as measurements, weight etc. Furthermore, you get manuals for a wide range of products, and it is possible to see these manuals before buying a product.
Do you still have a question regarding one or more of our products? Our Experts are ready to answer your questions either by phone, e-mail, Skype or Chat. Please find below some of the most frequently asked questions about our main products.
What is the difference between PE and PVC covers?
The PVC covers are similar to a truck cover, and marquee covers as well as tarpaulins in PVC are high-quality products. The PVC covers have a closely knitted structure; feels soft and rubbery. The PVC covers are 100% watertight and extremely weather resistant and durable.
The PE covers are an affordable and excellent alternative to the PVC covers. The material is a bit stiffer and not quite as sturdy as PVC but also waterproof and durable. The durability is more than sufficient for a usage around 1-2 times a year.
What is the difference between the marquee series Semi PRO, Exclusive, Original and Plus?
All four series of marquees are high-quality marquees, which will provide a beautiful setting for your parties and events. That said, the most noticeable difference is that the PLUS series has a cover made of PE while the three others have a cover made of PVC. It is also important to mention that Exclusive and Semi PRO are fire retardant and have a BS 5438:1989 2B Certificate. The covers being certified does not mean they are resistant to extreme heat, but the marquees will not burst into flames when in contact with open fire.
The difference in materials and quality is generally reflected in the prices, even though that may vary when we have one or more marquees on sale or as a special offer. What you need to look at when considering buying a marquee is of course what you are going to use it for – or rather how much you are going to use it! Is it a family marquee only to be used 1-2 times a year? Then the PLUS series is excellent. On the other hand are the other series better if you plan to use your marquee more than a couple of times a year. Many customers choose a more expensive quality even though they do not plan to use the marquee that often – simply because they want a high-quality marquee.
PLUS has roof cover + sidewalls in 200g PE and 38x1,1 mm Galvanised steel frame
Original has a roof cover in 500g PVC and sidewalls in 380g PVC and 38x1,1 mm Galvanised steel frame
Exclusive has roof cover and sidewalls in 500g PVC and 38x1,1 mm Galvanised steel frame
Semi PRO has roof cover and sidewalls in 500g PVC and 50x1,5 mm Galvanised steel frame
What is a CombiTents?
CombiTents is an innovative and ground-breaking concept developed by FleXtentsbased on our many years of experience with developing and selling marquees and other tent solutions. It can often be a bit difficult to select the best marquee because one time you are going to have 60 guests and the next time only 25. With a traditional marquee, you are ‘stuck’ with a marquee in a certain size, but with a CombiTents, you have the flexibility to adjust your marquee to the number of guests from time to time. CombiTents are made of sections so you can choose the number of sections, which will fit the specific event. We call these flexible solutions for 3-in-1, 4-in-1, 5-in-1 and 6-in-1 with the possibility to buy additional sections for a further increase in the size of the CombiTents. It is also important to mention that all CombiTents are fire retardant and have a BS 5438:1989 2B Certificate.
Why is it a good idea to have a ground bar in your marquee?
A ground bar provides extra strength and stability for your marquee. This is why most of the larger FleXtents marquees are delivered with a ground bar included. When choosing a marquee without a ground bar, you can buy a ground bar separately.
How much room do you need when securing your marquee with a Safety Pack?
When securing your marquee or storage tent with storm straps, you need to calculate with app. 2-3 metres around the tent so you can stretch out the straps and secure them at the ground pegs. You can also secure the straps to firm objects like buildings or something similar. Please be aware that severe pulls will occur in case of wind so you must only secure the straps to solid and stable objects. We normally recommend 4 storm straps for marquees under 8 metres and 6 straps for marquees over 8 metres. You have to watch the weather forecast when having put up a marquee.
What does it mean that a cover is ’water resistant’?
’Water resistant’ covers are made for use for shorter periods in reasonable weather conditions and will not be able to withstand rain and other kinds of downpour over a longer period. That is why FleXtents cannot guarantee that your ‘water resistant’ cover will keep out the rain when used for a longer time in the rain. Do you want to use your marquee or gazebo in all kinds of weather? We recommend that you buy one of the models with a waterproof cover, which are made for use in almost all weather conditions. You still have to keep an eye out for the weather report and disassemble your marquee in case of bad weather – especially wind.
What does it mean that a marquee or shelter has a Fire Certificate?
Covers with a Fire Certificate have been tested and approved according to local fire regulations BS 5438:1989 2B Certificate. It does not mean that the covers are resistant to extreme heat but that the marquees will not burst into flame at the contact with open fire. At each product, you can see which certificate they have if any.
Is it possible to open the sidewalls of my marquee?
It is not a problem to open the sides of a marquee. On our marquees in the PLUS-series with PE, the sidewalls are in one piece for the entire length of the marquee. Here, you can choose not to mount the sidewalls if you prefer an open marquee. Our series Original, Exclusive, Semi PRO and CombiTents with PVC the sidewalls come in sections of 2 metres. Here, you can choose to mount one or more sections. In short, it means that the PVC marquees are a little more flexible in relation to open or closed marquees.
How do I clean the cover of my marquee?
If your cover has become stained or dirty after use or has become mouldy after incorrect storage (if you have e.g. stored it when wet), we recommend that you use our PVC/PE cleaner, which can be found under product number AC00045.
Can the FleXtents marquees be pitched permanently?
We advise against having a marquee pitched permanently. The FleXtents marquees are meant as temporary solutions, and if the marquee has been pitched for a longer period, FleXtents cannot cover any flaws and deficiencies. For more permanent cover solutions, we recommend our storage tents and shelter, which are available in many sizes.
How many guests are there room for in my marquee?
We strongly recommend that you always make sure you choose a marquee big enough to hold the parties and other events you want to arrange. A solution could be to invest in a CombiTents, which is divided into sections and thus the most versatile and flexible marquee on the market. It means you will always have a marquee in the exact size you want as you can just pitch the number of sections you need for almost any number of guests. As a rule of thumb, you can use the following:
If you do not need tables and chairs in the marquee, estimate app. 0.75 m2 pr. person.
Do you want tables and chairs in the marquee, estimate app. 1 m2 pr. person.
Remember to take into account room for a buffet, bar, music etc. It takes in general app. 10-20 % of the total area.
How many people does it take to assemble and pitch my marquee?
Approximately 60 seconds
Approximately 1 hour
Approximately 1.5 hour
Over 1.5 hours
min. 1 person
min. 2 persons
3x6, 4x6, 4x8, 4x10, 5x8, 5x10
min. 3-5 persons
5x12, 6x8, 6x10, 6x12
6x6, 6x12, 6x18 etc.
Why does moist appear on the inside my marquee?
Temperature changes and moisture in the air and from the ground can cause dew or condensation to appear inside your marquee when pitched outside. This is normal and unavoidable at certain temperatures. Condensation does not mean your marquee is leaking! You can reduce the condensation by pitching the marquee on a patio, lay one of FleXtents’s plastic floors and ensure a good ventilation before the party. Please note that at great deviations in the temperature, the condensation may condense so the water will fall during the night if the humidity is high in the ground and in the air.
Is it possible to buy spare parts for my marquee at FleXtents?
Yes, it is possible. FleXtents has spare parts for our marquees – parts for the frame, sidewalls and roof covers. You can find the different spare parts as unique products in relation to the various products at the shop. Thus, you are always able to find the part(s) which have been ruined or gone missing. Please note that you can buy new parts like e.g. roof covers and sidewalls if you want to change the look and design of your marquee.
Does every FleXtents marquee and other products come with a manual?
For the FleXtents marquees and storage tents, you will always get a manual, which makes it as clear and easy as possible to get an overview of the various parts. The manual is also for correct assembly and to secure the marquee is pitched safely. If for some reason you have lost the printed manual for your marquee and more, you can always find the relevant manual as a PDF for the relevant product at www.flextents.com.
Do all storage tents from FleXtents have a PVC cover?
No, there is a large selection of storage tents in different price ranges and materials so you can have storage tents with both PE cover and PVC cover. Common for all FleXtentstents and shelters are that you will always get value for money. No matter what you choose, you will get a quality product where you can store everything from cars and boats to materials or other products, which must be kept dry and safe. In the large storage tents and shelters, there are room for working in connection with building projects and more.
Is it possible to use the FleXtents storage tents for other than storage?
As the name implies, the FleXtents storage tents and shelters are made first and foremost for storing things like cars, boats, materials, fodder and much more, which must be kept dry and safe. The large storage tents and shelters will also provide room enough for a sheltered working space in connection with building projects or similar where you need a flexible solution with storage of materials as well as room for work. Please note that a majority of our professional storage tents have a BS 5438:1989 2B Certificate.
FleXtents Folding tents
What is the difference between the various FleXtents series – Light, Basic, PRO and Xtreme?
FleXtents are the result of many years of innovative development focusing on finding a functional and elegant folding tent, which is incredibly easy to pitch and take down again. If one should mention the difference the advice must be, that you must always look at for what you want to use the tent. BASIC is made for semi-professional use, while PRO and Xtreme is meant for professional use or if you want the best from your FleXtents and use it frequently. FleXtents Light is meant for light use by private customers who do not use the FleXtents so frequently and do not need a waterproof folding tent.
With the exception of Xtreme made of PVC you can have logo, text and illustrations printed on your FleXtents in order for you to create positive attention with an individual and unique FleXtents folding tent. Read more about the many options you have with FleXtents regarding size, colour, design and materials here
Is there always a transport bag included when I buy a FleXtents?
No, not for all our FleXtents. You have to check in the shop, but we deliver a great deal of our FleXtents pop-up gazebos in a sturdy transport bag, which makes it easy to bring the tent everywhere and to store it when not in use. For the FleXtents without a transport bag included, you can order a bag separately so that you can have the same advantages. You can have bags with or without wheels for easy transport.
Are the FleXtents frames made of aluminium or steel?
We use high-quality aluminium frames for PRO and Xtreme. Our BASIC models are made of high quality hammered painted steel. While Light models are made of powder coated steel.
What are the dimensions on the FleXtents frame?
For our FleXtents BASIC, we use frames with a square profile of 28.6 mm. We use a hexagonal profile of 40 mm for FleXtents PRO and 50 mm for FleXtents Xtreme in the leg construction.
What are the dimensions of the aluminium used for your FleXtents?
For our FleXtents PRO we use 1.5mm legs in aluminium and 1.3mm fittings in aluminium. The legs on the FleXtents Xtreme are 1.8mm.
Is it possible to have FleXtents with fire certification?
No. Even though our FleXtents have a polyester cover with a PVC coating, we have chosen not to certify as most of our FleXtents have a size where only relatively few people can be inside the tent at a time.
Can I have my logo or something else printed on my new Flextents?
You can have a beautiful full digital print on your Flextents – either on a smaller area like the valance, a sidewall and/or the roof cover. It is also an option to choose the full digital print, where the entire cover is printed with illustrations according to your design. A FleXtents with full digital print is a beautiful and elegant way to create positive attention at fairs, exhibitions, markets etc.
What kind of material is used for the roof cover and sidewalls of FleXtents?
The roof covers and sidewalls on our BASIC, PRO and Xtreme models are made of high-quality polyester with a PVC coating. It provides you with a very durable cover, which will not break under normal use. Our Light models have 140g polyester roof covers and sidewalls. It should also be mentioned that it is possible to buy some Xtreme models with 300g PVC cover.
What is the total weight of a FleXtents aluminium frame and cover?
The weight of a FleXtents depends on the size of the folding tent. You can find relevant information about weight and more at the shop under each product.
Is it possible to order separate sidewalls for my FleXtents – and where do I find them?
You can order separate sidewalls for all our FleXtents. This includes sidewalls with panorama windows, sidewalls with zip and standard sidewalls. Separate sidewalls are to be found under Accessories under Event at www.flextents.com. Furthermore, you can buy roof covers and other accessories like curtains and half sidewalls etc.
Does the FleXtents marquees, tents and other products come with a manual?
Manuals are included for all FleXtents marquees and storage tents and shelters in order to make it as clear and easy as possible to get an overview of the different parts. The manual is also to use in connection with the assembly of the tent so it is done both correctly and securely.
How do I find the tarpaulin most suitable for my needs?
At FleXtents , we have a huge selection of tarpaulins for many different purposes. Some of the purposes are self-evident as e.g. the boat tarpaulins. When choosing a tarpaulin, you must consider what you are going to use it for – and look at the grammage pr. m2 when making a selection. The higher this number, the more sturdy the tarpaulin. Tarpaulins made of PVC are in general more sturdy and durable, while the tarpaulins made of PE is a good and affordable alternative for less demanding storage solutions. Please note that you can by extra eyelets if you want to replace eyelets or fortify your tarpaulin with more eyelets.
How do I secure my marquee?
Marquees are made for use at celebrations and special events and are only meant to be pitched temporarily and for shorter periods. If you do not follow these directions, you must be aware that your right to claims no longer apply.
No matter which type of marquee you choose, we recommend that you secure your tent further with a Safety Pack, which consists of storm straps and ground pegs. You should never pitch your marquee in strong wind, but the wind may pick up after you have pitched the marquee. Then a Safety Pack will ensure the marquee. We recommend 4 storm straps for marquees under 8 metres and 6 storm straps for marquees over 8 metres. In general, it is a good idea to keep an eye on the weather report when having pitched a marquee.
Do you have a series of good advice about the safety of my marquee?
- Do not pitch your tent in extremely bad weather – i.e. strong winds, heavy rain or snow. If you have pitched the tent already, be sure to take it down immediately in case of bad weather. Remember the marquee must not be wet when you disassemble and fold it up!
- The responsibility to secure the tent adequately and prevent it from injuring materials and people lies solely with the owner of the tent.
- In some countries or areas, you may need a permit to pitch your marquee or storage tent – especially the large storage tents may require some sort of permit.
- The FleXtents marquees are developed for private use and temporary shelter for no more than 150 persons. For any other use, it is your responsibility to obtain permits from the local authorities.
- It is your responsibility to secure the tent adequately with storm straps so it does not cause injury on materials or people. We recommend 4 storm straps for marquees under 8 metres and 6 storm straps for marquees over 8 metres. Always keep an eye on the weather report when having pitched a marquee.
- Your marquee is only for temporary use and not a permanent shelter.
- During rain, there will be a risk of water piling up on the roof of your tent. In some cases, this weight may cause the tent to collapse. It is your responsibility to keep the roof cover free of water. Be sure the cover is fully extended and remove any water building up.
- During snow, a risk emerges that snow piles up on the roof of your tent. Heavy snow may cause the tent to collapse. It is your responsibility to remove snow from the roof of your tent and save your tent from damage.
- Remember that your tent must be completely dry before you take it down and pack it up. If not, you will most likely experience mould and mildew.
- Do not pack or unpack your tent at sub-zero temperatures. Doing so may cause crazing – especially to tent windows in sidewalls.
- Do not use open fire, welding equipment or other sources of ignition, inside or close to the tent.
- We recommend you to check whether your tent is covered by your home contents insurance.
- Please note that the FleXtents warranty applies only to the normal use of the product happening in accordance with the written instructions in your manual. The warranty does not cover normal wear and tear. Neither does it cover damage, defect, wear and tear caused by misuse, poor maintenance, abuse, unauthorized modification or exposure to bad weather conditions.
Is my personal information safe at FleXtents?
Yes, your personal information is of course safe with FleXtents as we comply with all the current regulations concerning data security. For you to shop at www.flextents.com, as a minimum, you must enter your name, address, e-mail address and telephone number/mobile number. This information will be saved, together with information about the products you have purchased, for 5 years counting from the end of the financial year in which the transaction has taken place according to the rules in force. After this period, the information will be deleted.
The information is not passed on or sold to third party unless this takes place in connection with a restructuring or a total or partly sale of the company. The possible passing on of information will in this case take place in accordance with the rules in force at the time.
Is it safe to use payment cards at FleXtents?
Yes, it is safe. When paying with a payment card, you just have to enter your card number, time of expiration and the control digits when ordering the product(s). The amount of the order is not drawn from your account until the product has been dispatched from our warehouse. All information about card number, time of expiration and the 3-digit CVV number (Card Verification Value) is protected which means that the information is encrypted with the help of SSL (Secure Sockets Layer) between your Internet browser (cardholder) and an Internet server (DIBS). FleXtents do not have access to the customer’s card number, control digits or expiration date – only NETS have access. We are therefore in no position to save this information. It means on the other hand that we at a later time cannot offer to use this information to draw a new amount from your account, when you visit the shop again in order to buy more. It only means you have to enter this information one more time when buying again.
What is a Cookie?
A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when you come back to visit. Cookies mean that you do not need to fill out the same information each time you visit the website. A cookie is not a program and does not contain any virus.Cookies are necessary in order to make the shop function. Cookies help us provide you with a better user experience tailored to your personal preferences. By using cookies, FleXtents can remember what you have placed in the cart, if you have visited the shop before, what language and the currency you prefer. These cookies are needed in order for the shop to be able to deliver a request asked for by the end user. For example, it can be a cookie that makes the shopping cart work. Read more about cookies here